Klarna FAQ's

1. What is Klarna?
Klarna is a payment service that allows you to shop online and choose how you want to pay. You can pay later in 14 days or split your purchase into 3 interest-free payments.

 

2. How do I use Klarna at checkout?
At checkout, select Klarna as your payment method. You can choose to either pay immediately, pay later within 14 days, or split the payment into three equal installments.

 

3. Am I eligible to use Klarna?
To use Klarna, you must be at least 18 years old and a resident of the UK. Klarna will perform a soft credit check during the checkout process to determine your eligibility.

 

4. Will using Klarna affect my credit score?
Using Klarna for payments does not affect your credit score, as they only conduct a soft credit check. However, missed payments may be reported to credit bureaus and could impact your credit score.

 

5. How do Klarna payments work?
If you choose to pay later, you have 14 days to settle your invoice after the order is shipped. For the split payment option, you will pay 1/3 of the total upfront, then 1/3 every 30 days until your balance is cleared.

 

6. Can I return items if I used Klarna?
Yes, you can return items according to the store’s return policy. Once the return is processed, Klarna will update your payment plan or issue a refund, depending on how much you have already paid.

 

7. What happens if I miss a payment?
If you miss a payment, Klarna may charge a late fee, and you will receive reminders to settle your outstanding balance. Continued failure to pay may affect your ability to use Klarna in the future.

 

For more detailed information, visit Klarna’s Help Centre.