FAQ
Frequently Asked Questions (FAQs)
Products
Q: How does the Automatic Rotating Hair Curler work?
A: The Automatic Rotating Hair Curler is designed to simplify hairstyling. It features a rotating barrel that wraps hair effortlessly, creating curls with even heat distribution for long-lasting results. It is suitable for all hair types.
Q: What are the features of the 5-in-1 Hair Air Styler?
A: The 5-in-1 Hair Air Styler includes multiple attachments for curling, straightening, volumising, drying, and smoothing. It uses advanced heat and airflow technology for salon-quality styling at home.
Q: How does the Flat Hair Straightener work?
A: The Flat Hair Straightener uses ceramic or titanium plates with even heat distribution to straighten hair quickly and efficiently without causing damage. Adjustable temperature settings allow for safe styling on all hair types, from fine to coarse.
Shipping and Delivery
Q: How long does shipping take?
A: Shipping typically takes 5–7 business days. You will receive a tracking number as soon as your order ships.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times and costs may vary depending on your location.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount—check our promotions for details.
Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Klarna and other secure payment options.
Q: Can I cancel or change my order after placing it?
A: Orders can be canceled or modified within 24 hours of placement. Contact our customer support team immediately for assistance.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and undamaged items in their original packaging. Please contact us for a return authorisation before sending the item back.
Q: What is the 30-day refund policy?
A: Our 30-day refund policy allows you to return the product for a full refund within 30 days of purchase if you're unsatisfied. Check our terms and conditions for more details.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5–7 business days after we receive the returned item. The refund will be issued to the original payment method.
Customer Support
Q: How can I contact customer service?
A: You can reach us via email at contact@serenity-hair.com or through the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM.
Q: What if my product arrives damaged?
A: If your product arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item, and we will arrange for a replacement or refund.
Additional Questions?
If you require further information or have additional questions, please don’t hesitate to email us at contact@serenity-hair.com. We’re happy to assist you!